Support

Nooma is built by a small team that reads every message. Email support@noomababy.com and you'll hear back from a person, usually within a couple of days.

Reporting a problem

Tell us what you expected and what happened instead. Including your device model, iOS version, and the app version (shown at the bottom of Settings) helps us find it fast. Screenshots welcome — but please don't include anything you'd rather we not see.

Requesting a feature

We genuinely want these. Tell us the moment in your day where Nooma fell short — the situation is more useful to us than a proposed solution, and the best ideas we've shipped started as one parent describing one 3 AM moment.

Subscriptions and refunds

Subscriptions are managed by Apple, not by us — view, change, or cancel yours in your device's App Store subscription settings. Refunds are also handled by Apple, at reportaproblem.apple.com. If something about your purchase looks wrong in the app itself, email us and we'll sort it out.

Privacy requests

Exporting your data and deleting your account are both in the app's Settings, no email needed. For anything else — including removing a waitlist email or a question about the Privacy Policy — write to the same address.

Nooma is not a medical service and can't answer questions about your child's health — those belong with your pediatrician. If you think your child may be having an emergency, call your local emergency number.